Frequently Asked Questions

The answers to many commonly asked questions are available below for your convenience. If you don't see an answer to your question, or wish to contact us for any reason, the best way to contact us is via email. We can be reached at cs@shopbubba.com. All emails will be returned promptly, usually within 1 business day. Alternatively, you can call us at (888) 880-7322.

 

Do you have any other colors or sizes available aside from what I see on your site?

We offer the largest online selection of bubbas in the world. Every item/size/color that we currently have available is posted on our site, but we get new items in all the time, so check back often!

 

 

How do I get customer service for my bubba?

If you purchased your bubba from us on www.ShopBubba.com within the last 30 days, we would be happy to assist you. Please simply contact us with your order number and/or the email address under which the order was placed and we will be happy to help. If you purchased your bubba from us more than 30 days ago or bought it at a retail store, we suggest contacting the manufacturer (Bubba Brands, Inc.) and they will be happy to assist you. They can be reached by phone at 1-888-962-8222 or via email at info@bubbabrands.com. We are not the manufacturer, but rather their official online retail partner and are not able to handle warranty issues.

 

 

How do I know if my order was properly placed and has been received for processing?

Once your order has been placed, you will see a screen indicating that your order has been received, and your order number will be displayed for future reference. You will also receive an order confirmation email immediately after your order was placed.

 

 

How do I find out the status of my order?

You will receive an email once your order has been shipped, typically within 1-2 business days of when you placed your order. If you registered for an account with us when you placed your order, you can also log in to your account (at the very top of our site) to view the status of your order(s), and get tracking information.

 

 

Where can I purchase bubbas in my local area?

We have the widest selection of bubba products available anywhere and offer inexpensive and quick shipping right to your door, so you can get all the bubba you need without leaving your house! However, if you wish to find a local retailer who carries bubba products, you may visit the manufacturer's website www.BubbaBrands.com for information on stores near you that carry bubbas. Please note that most stores do not have nearly the selection and availability that we are able to offer online.

 

 

How can I initiate a return or exchange of my order?

Please see our returns page for information about our return policy and for return instructions.

 

 

Are bubbas spill/splash resistant?

All bubbas are designed to be spill and splash resistant. However, they are not designed to be completely leak proof, so we suggest that bubbas be kept in as upright as possible while you are not drinking from them.

 

 

Do you offer engraving and/or logo printing services?

Please see our bulk purchase for information on custom printing logos and/or text on bubbas. We do not offer engraving services at this time.

 

 

Are bubbas stainless steel on the inside?

The classic style bubbas which are made of 100% BPA free colored plastic (polyurethane) and stainless steel, are made of plastic (polyurethane) on the inside. Some items, such as the HERO bottles, are made of stainless steel both inside and outside.

 

 

Do you have a catalog?

We currently do not have a catalog from which to order. All of our current available items are listed on our website. Feel free to contact us by phone or via email with any specific product questions.

 

 

 

Can you use the bubbas for hot and cold beverages?

Most bubbas can be used for both hot and cold beverages. Please see individual product pages for details about specific items.

 

 

What is the maximum allowable temperature of a hot liquid that can be put into a bubba?

The manufacturer has tested the product with water as hot as boiling water. We do not recommend it to be boiling when you put it in, but the temperature can be that hot.

 

 

What is the best way to wash my bubba?

The classic style bubbas which are made of colored plastic (polyurethane) and stainless steel, should be hand washed. The bottles which are made entirely of stainless steel or tritan plastic can be washed in the dishwasher. Please see individual product pages for details about specific items.

 

 

Are bubbas microwave safe?

Since bubbas have metal components, they should not be used in the microwave.

 

 

Do you carry replacement lids, seals or other parts?

Unfortunately we do not. The manufacturer does not sell these parts individually so we have no way of stocking them. You can contact them through their website, www.BubbaBrands.com if you would like to inquire about parts.

 

 

Are you the manufacturer of bubba products?

We are not, however we are the manufacturers online partner and are the largest authorized online seller of bubbas in the world!

 

 

Do you offer discounts for bulk orders?

Yes. Please see our bulk purchase information, or contact us at bulk@shopbubba.com for orders of 48 bubbas or more.

 

 

Do you ship internationally?

We currently ship to over 30 countries. Please see the shipping page for additional information. The customer is responsible for customs, duties, taxes and fees associated with international shipping.

 

 

How much is shipping?

We offer $4.99 flat rate shipping for your entire order! Please see the shipping page for details, and for information on other shipping speeds/types.

 

 

Do you collect sales tax?

We only collect sales tax on orders shipping to the states of Georgia and Florida. It is charged at the corresponding rate of the postal code entered and will be applied during checkout. No tax will be collected on orders shipping to any other state.

 

 

Are bubbas BPA free?

Yes! All bubbas are BPA free!
 
 
 
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